The most personal way to engage with drivers.
Today, customers expect transparency and real-time communications.
Offering drivers a smartphone app instead of a toll tag opens up new opportunities for directly engaging with drivers.
This is personalized engagement.
Live customer support
Drivers can chat directly with customer support in the app, and access a Help Center with helpful articles and videos.
Targeted campaigns
Engage directly with drivers based on their origins, routes, usual departure times, preferences, and driving behavior.
Instant feedback
Include drivers in your planning by asking them for their opinion, conducting surveys and promoting quick polls.
Transparent pricing
Provide real-time visibility of all charges, with configurable notifications and direct app-to-agency payments.
Personal discounts
Offer discounts for low-income drivers, HOVs, clean air vehicles, off-peak travel, route changes, etc.
Get to know the people who travel across your road network.
Reduce costs with AI-assisted customer support.
With GoCarma, our in-app live support includes automated responses for the most frequently asked questions, resulting in a 92.4% self-serve resolution rate.
Next-Generation Privacy Preservation
✓ In-app privacy center
✓ App activates along certain roads only
✓ App activates during certain hours only
✓ Transparent access to stored GPS data
✓ No unnecessary data collection
✓ SOC2 data certification
✓ No sharing of personal data
✓ User control of app permissions and preferences
✓ Access, modification and erasure of personal data
✓ Data hosted on AWS servers in the U.S. only